CV Broken link when applying for a role

Modified on Thu, 22 May, 2025 at 12:36 PM

For tickets in relation to a broken link within an application:

Obtain job advertisement details from applicant
- Department/Organisation
- Job Title
- URL link
- Screenshot of where the link appears within the application process
Provide alternate source in replacement to the broken link
- eg currently there are issues with KSC links from workflows. Refer applicant to How to Apply
Log into the Springboard portfolio back end
Look up recruiter for the job requisition/advertisement.
Email the contact who created the job requisition to inform of the broken link.
The recruiter will need to update their workflow form and remove the broken link.